目錄
1 準備開始
可用性
........................................................................................................................10
環保訣竅
....................................................................................................................11
裝置零組件說明
.........................................................................................................11
前視圖
..................................................................................................................11
列印耗材存放區
....................................................................................................12
背視圖
..................................................................................................................12
使用產品控制台
.........................................................................................................13
按鈕與指示燈號的概觀
.........................................................................................13
變更產品設定
........................................................................................................14
選取模式
.........................................................................................................14
變更產品設定
..................................................................................................15
訊息類型
...............................................................................................................15
狀態訊息
.........................................................................................................15
警告訊息
.........................................................................................................15
錯誤訊息
.........................................................................................................15
重大錯誤訊息
..................................................................................................15
尋找裝置型號
.............................................................................................................16
選取印材
....................................................................................................................16
建議用於列印與影印的紙張
..................................................................................16
建議的相片列印紙張
.............................................................................................17
選取和使用媒體的提示
.........................................................................................18
將原稿置於平板玻璃上
...............................................................................................18
將原稿放入
ADF .......................................................................................................19
放入印材
....................................................................................................................20
維護裝置
....................................................................................................................21
清潔掃描器玻璃板
................................................................................................21
清潔外部
...............................................................................................................22
清潔自動文件進紙器
(ADF)（僅限某些機型）......................................................22
裝置關機
....................................................................................................................25
2 列印
列印文件
....................................................................................................................26
列印文件
(Windows).............................................................................................26
列印文件
(Mac OS X)...........................................................................................27
列印型錄
....................................................................................................................27
列印型錄
(Windows).............................................................................................27
列印型錄
(Mac OS X)...........................................................................................28
1
列印於信封
.................................................................................................................28
列印於信封
(Windows).........................................................................................28
列印於信封
(Mac OS X).......................................................................................29
列印網頁
....................................................................................................................29
列印網頁
(Windows).............................................................................................30
列印網頁
(Mac OS X)...........................................................................................30
列印相片
....................................................................................................................30
列印相片至相片紙
(Windows)..............................................................................31
列印相片至相片紙
(Mac OS X).............................................................................31
列印於特殊與自訂尺寸的紙張
....................................................................................32
列印於特殊或自訂尺寸的紙張
(Windows)............................................................32
列印於特殊或自訂尺寸的紙張
(Mac OS X)...........................................................33
列印無邊框文件
.........................................................................................................34
列印無邊框文件
(Windows)..................................................................................34
列印無邊框文件
(Mac OS X)................................................................................34
3 掃描
掃描原稿
....................................................................................................................37
從產品控制台掃描原稿
.........................................................................................37
用
OCR 軟體編輯掃描出來的文件.............................................................................38
4 影印
影印文件
....................................................................................................................39
變更影印設定
.............................................................................................................39
5 傳真
發傳真
........................................................................................................................41
傳送基本傳真
........................................................................................................41
用電話手動發傳真
................................................................................................42
用顯示幕撥號發傳真
.............................................................................................43
從記憶體傳送傳真
................................................................................................43
排程稍後傳送傳真
................................................................................................44
將傳真傳送給多位收件者
......................................................................................45
以錯誤修正模式傳送傳真
......................................................................................45
2
收傳真
........................................................................................................................46
手動收傳真
...........................................................................................................46
設定備援傳真
........................................................................................................47
自記憶體重新列印收到的傳真
..............................................................................47
輪詢以接收傳真
....................................................................................................48
轉發傳真到另一號碼
.............................................................................................49
設定接收傳真的紙張大小
......................................................................................49
設定自動縮小來電傳真
.........................................................................................49
封鎖垃圾傳真號碼
................................................................................................50
新增號碼至垃圾傳真清單
................................................................................50
移除垃圾傳真清單中的號碼
.............................................................................51
列印垃圾傳真報告
...........................................................................................51
接收傳真到電腦（「傳真至
PC」和「傳真至 Mac」）........................................51
「傳真至
PC」和「傳真至 Mac」的需求.........................................................52
啟動「傳真至
PC」和「傳真至 Mac」...........................................................52
修改「傳真至
PC」或「傳真至 Mac」設定....................................................53
關閉「傳真至
PC」或「傳真至 Mac」...........................................................53
變更傳真設定
.............................................................................................................53
設定傳真標題
........................................................................................................54
設定接聽模式（自動接聽）
..................................................................................54
設定接聽前的響鈴次數
.........................................................................................54
變更區別鈴聲的接聽鈴聲模式
..............................................................................55
設定傳真錯誤修正模式
.........................................................................................55
設定撥號類型
........................................................................................................56
設定重撥選項
........................................................................................................56
設定傳真速率
........................................................................................................56
設定傳真音量
........................................................................................................57
網際網路傳真通訊協定
(FoIP)....................................................................................57
使用報告
....................................................................................................................57
列印傳真確認報告
................................................................................................58
列印傳真錯誤報告
................................................................................................59
列印及檢視傳真日誌
.............................................................................................59
清除傳真日誌
........................................................................................................60
列印上次傳真交易的詳細資訊
..............................................................................60
列印呼叫者
ID 歷史記錄報告................................................................................60
6 使用墨水匣
墨水匣的相關資訊
......................................................................................................61
檢查預估的墨水存量
..................................................................................................62
處理墨水匣
.................................................................................................................62
更換墨水匣
.................................................................................................................63
存放列印耗材
.............................................................................................................66
進階墨水匣維護
.........................................................................................................66
校準墨水匣
...........................................................................................................66
清潔墨水匣
...........................................................................................................68
目錄
3
7 解決問題
HP 支援.....................................................................................................................70
獲得電子支援
........................................................................................................71
HP 電話支援.........................................................................................................71
在您撥打電話之前
...........................................................................................71
電話支援期
......................................................................................................72
電話支援服務號碼
...........................................................................................72
電話支援期之後
...............................................................................................74
一般疑難排解技巧及資源
...........................................................................................74
解決列印問題
.............................................................................................................75
裝置無預期關機
....................................................................................................75
控制台顯示幕出現錯誤訊息
..................................................................................75
校正失敗
...............................................................................................................75
裝置無回應（沒有任何列印）
..............................................................................75
裝置經過長時間後才列印
......................................................................................76
印出空白頁或不完整的頁
......................................................................................76
列印文件的某些部份消失或錯誤
...........................................................................77
文字或圖形位置錯誤
.............................................................................................77
裝置列印半頁後，就送出紙張
..............................................................................78
列印品質欠佳且出現非預期的列印結果
.....................................................................78
解決方案
1：使用原廠 HP 墨水匣........................................................................78
解決方案
2：檢查紙張..........................................................................................78
解決方案
3：稍微等一下（如果可能）.................................................................79
解決方案
4：檢查列印設定...................................................................................79
步驟
1：檢查列印品質設定.............................................................................79
步驟
2：檢查「灰階列印」設定......................................................................80
解決方案
5：檢查估計的墨水存量並更換墨水量低或空的墨水匣.........................81
解決方案
6：列印與評估診斷報告，並疑難排解瑕疵...........................................81
列印品質診斷報告
...........................................................................................82
自我測試報告
..................................................................................................86
解決方案
7：清潔墨水匣......................................................................................88
解決方案
8：校正墨水匣......................................................................................89
解決方案
9：更換有問題的墨水匣........................................................................89
解決方案
10：維修產品........................................................................................89
清潔墨水噴嘴周圍
......................................................................................................90
解決送紙問題
.............................................................................................................91
4
解決影印問題
.............................................................................................................93
無影本送出裝置
....................................................................................................93
影本為空白
...........................................................................................................93
文件未放入或顏色太淺
.........................................................................................94
尺寸被縮小
...........................................................................................................94
影印品質欠佳
........................................................................................................94
影印缺點明顯
........................................................................................................94
裝置列印半頁後，就送出紙張
..............................................................................95
紙張不符
...............................................................................................................95
解決掃描問題
.............................................................................................................95
掃描器無動作
........................................................................................................96
掃描時間過長
........................................................................................................96
部份文件未掃描或文字未掃描
..............................................................................96
文字無法編輯
........................................................................................................97
出現錯誤訊息
........................................................................................................97
掃描的影像品質欠佳
.............................................................................................97
掃描缺點明顯
........................................................................................................98
解決傳真問題
.............................................................................................................99
傳真測試失敗
........................................................................................................99
解決有線
(Ethernet) 網路問題（僅限某些機型）.....................................................109
一般網路問題疑難排解
.......................................................................................110
建立的網路連接埠與裝置
IP 位址不符 (Windows)..............................................110
解決無線問題（僅限部份機型）
..............................................................................110
基本無線疑難排解
..............................................................................................110
進階無線疑難排解
..............................................................................................111
步驟
1：確定電腦已經連線到您的網路.........................................................112
步驟
2：確定 HP 裝置已連接至網路.............................................................113
步驟
3：檢查防火牆軟體是否封鎖通訊.........................................................114
步驟
4：確認 HP 裝置在線上而且就緒.........................................................114
步驟
5：確定 HP 裝置的無線版本設為預設印表機驅動程式（僅
Windows）....................................................................................................115
步驟
6：確定 HP 網路裝置支援服務正在執行（僅 Windows）....................115
將硬體位址加入
WAP ..................................................................................116
設定防火牆以便使用
HP 裝置..................................................................................116
解決裝置管理問題
....................................................................................................118
內建
Web 伺服器無法開啟.................................................................................118
EWS 僅提供英文版............................................................................................119
疑難排解安裝問題
....................................................................................................119
硬體安裝注意事項
..............................................................................................119
軟體安裝注意事項
..............................................................................................120
瞭解印表機狀態報告與自我測試報告
.......................................................................121
瞭解網路配置頁（僅限某些機型）
...........................................................................123
目錄
5
清除夾紙
..................................................................................................................123
清除卡紙
.............................................................................................................124
避免卡紙
.............................................................................................................125
A 技術資訊
保固資訊
..................................................................................................................126
Hewlett-Packard 有限的保固書..........................................................................127
墨水匣保固資訊
..................................................................................................127
裝置規格
..................................................................................................................129
物理規格
.............................................................................................................129
產品功能和容量
..................................................................................................129
處理器及記憶體規格
...........................................................................................130
系統需求
.............................................................................................................130
網路通訊協定規格（僅限某些機型）
..................................................................131
內嵌式
Web 伺服器規格（僅限某些機型）........................................................131
媒體規格
.............................................................................................................131
支援的尺寸
....................................................................................................132
支援的印材類型與重量
..................................................................................134
設定最小邊界
................................................................................................134
兩面（雙面）列印指南
..................................................................................135
列印解析度
.........................................................................................................135
列印規格
.............................................................................................................135
影印規格
.............................................................................................................136
傳真規格
.............................................................................................................136
掃描規格
.............................................................................................................137
作業環境
.............................................................................................................137
電氣需求
.............................................................................................................137
聲發射規格
.........................................................................................................137
6
法規資訊
..................................................................................................................139
FCC 聲明............................................................................................................140
韓國使用者注意事項
...........................................................................................140
日本使用者
VCCI (Class B) 合格聲明................................................................140
日本使用者電源線注意事項
................................................................................141
德國噪音排放聲明
..............................................................................................141
LED 指示器聲明.................................................................................................141
美國電話網路使用者須知：
FCC 要求...............................................................142
對加拿大電話網路的使用者
................................................................................142
歐洲經濟區使用者注意事項
................................................................................144
德國電話網路使用者須知
....................................................................................144
澳大利亞有線傳真聲明
.......................................................................................144
無線產品法規資訊
..............................................................................................144
暴露於無線電頻輻射
.....................................................................................145
巴西使用者須知
.............................................................................................145
加拿大使用者須知
.........................................................................................145
Notice to Users in Taiwan.............................................................................145
歐盟法規注意事項
.........................................................................................146
法規辨識型號
......................................................................................................146
產品符合標準聲明
..............................................................................................147
環保產品管理計畫
....................................................................................................149
紙張使用
.............................................................................................................149
塑膠
....................................................................................................................149
原料安全性資料
..................................................................................................149
回收計畫
.............................................................................................................149
HP 噴墨耗材回收計畫........................................................................................149
歐盟居民廢棄設備處置方法
................................................................................150
耗電量
................................................................................................................150
化學物質
.............................................................................................................151
RoHS 注意事項（僅限中國）.............................................................................151
其他廠商的授權
.......................................................................................................152
HP Officejet 4500 Desktop.................................................................................153
HP Officejet 4500...............................................................................................156
HP Officejet 4500 Wireless................................................................................163
B HP 耗材及配件
線上訂購列印耗材
....................................................................................................170
耗材
.........................................................................................................................170
支援的墨水匣
......................................................................................................170
HP 印材..............................................................................................................171
目錄
7
C 其他傳真設定
設定傳真功能（並列式電話系統）
...........................................................................172
選取正確的家庭或辦公室傳真設定
.....................................................................173
方式
A：個別的傳真路線（不接聽語音來電）...................................................175
方式
B：設定 DSL 連結下的裝置.......................................................................175
方式
C：設定裝置於 PBX 電話系統或 ISDN 線路..............................................177
方式
D：在同一線路上以區別鈴聲傳真..............................................................177
方式
E：共用的語音/傳真線路............................................................................178
方式
F：具語音信箱的共用語音/傳真線路..........................................................179
方式
G：傳真線路與電腦數據機共用（無語音通話）........................................180
設定裝置與電腦撥號數據機共用
...................................................................180
設定裝置與電腦
DSL/ADSL 數據機共用.......................................................181
方式
H：共用的語音/傳真線路與電腦數據機......................................................182
與電腦撥號數據機共用語音
/傳真..................................................................182
與電腦
DSL/ADSL 數據機共用語音/傳真......................................................184
方式
I：有答錄機的語音/傳真線路共用...............................................................185
方式
J：與電腦數據機及答錄機共用的語音/傳真線路........................................186
與電腦撥號數據機和答錄機共用語音
/傳真線路.............................................186
與電腦
DSL/ADSL 數據機和答錄機共用語音/傳真線路.................................188
方式
K：具電腦撥接數據機及語音信箱的共用語音/傳真線路.............................189
序列型傳真設定
.......................................................................................................191
測試傳真設定
...........................................................................................................192
D 網路設定（僅限某些機型）
變更基本網路設定
....................................................................................................193
檢視及列印網路設定
...........................................................................................193
開啟和關閉無線通訊裝置（僅限某些機型）
.......................................................193
變更進階網路設定
....................................................................................................193
設定連結速度
......................................................................................................194
檢視
IP 設定.......................................................................................................194
變更
IP 設定.......................................................................................................194
8
設定裝置以進行無線通訊（僅限某些機型）
............................................................194
802.11 無線網路設定說明..................................................................................195
用無線設定精靈在裝置控制台上設定無線通訊
...................................................196
用安裝程式
(Windows) 設定無線通訊.................................................................196
使用安裝程式設定無線通訊
(Mac OS X)............................................................197
使用
Ad hoc 無線網路連線連接裝置...................................................................197
關閉無線通訊
......................................................................................................197
列印無線測試報告
..............................................................................................197
重設無線設定值
..................................................................................................197
變更連線方法
......................................................................................................198
確保無線網路安全的原則
....................................................................................198
將硬體位址加入
WAP...................................................................................198
其他手冊
.......................................................................................................198
減少無線網路干擾的原則
....................................................................................199
移除安裝和重新安裝軟體
.........................................................................................199
E 裝置管理工具
工具箱
(Windows)....................................................................................................201
使用
HP 解決方案中心 (Windows)...........................................................................201
HP 公用程式 (Mac OS X)........................................................................................202
內嵌式
Web 伺服器（僅限某些機型）.....................................................................202
F 錯誤 (Windows)
傳真記憶體已滿
.......................................................................................................204
裝置已中斷連線
.......................................................................................................204
墨水警示
..................................................................................................................204
墨水匣問題
...............................................................................................................205
解決方案
1：正確安裝墨水匣.............................................................................205
解決方案
2：關閉產品後再重新開啟..................................................................207
解決方案
3：清潔電子接點.................................................................................207
解決方案
4：更換墨水匣....................................................................................207
紙張不符
..................................................................................................................207
墨水匣無法移動
.......................................................................................................207
卡紙
.........................................................................................................................207
卡紙
.........................................................................................................................207
印表機紙張用盡
.......................................................................................................208
印表機離線
...............................................................................................................208
印表機暫停
...............................................................................................................208
文件列印失敗
...........................................................................................................208
一般印表機錯誤
.......................................................................................................208
校正墨水匣
...............................................................................................................209
索引
...............................................................................................................................210
目錄
9
1