HP Officejet 4500 - Understand the Printer Status Report and Self-Test Report

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Understand the Printer Status Report and Self-Test Report

Use the Printer Status Report or Self-Test Report to:

View current device information and ink cartridge status

Help troubleshoot problems

The Printer Status Report and the Self-Test Report also contain a log of recent events.

NOTE: If your product does not support wireless communication, the report is called
the "Printer Status Report". If your product supports wireless communication, the
report is called the "Self-Test Report".

If you need to call HP, it is often useful to print the Printer Status Report or Self-Test
Report before calling.
Printer Status Report

Chapter 7

124

Solve a problem

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1. Product Information: Shows product information (such as the product name, model

number, serial number, and firmware version number), as well as usage information.
printed from the tray.

2. Ink Delivery System Information: Shows information about the ink cartridges, such

as the estimated ink levels.

NOTE: Ink level alerts and indicators provide estimates for planning purposes
only. When you receive a low-ink alert, consider having a replacement cartridge
available to avoid possible printing delays. You do not need to replace the ink
cartridges until print quality becomes unacceptable.

3. Additional Assistance: Provides information about available methods for finding

more information about the product, as well as information about diagnosing
problems.


Self-Test Report

1. Printer Information: Shows device information (such as the product name, model

number, serial number, and firmware version number), and the number of pages
printed from the tray.

2. Nozzle test pattern: Missing lines indicate problems with the ink cartridges. Try

cleaning the cartridges, or replacing the cartridges.

3. Color bars and boxes: Uneven, faded, or faint color bars or boxes indicate low ink.

Check the ink levels.

4. Event Log: Shows a log of recent events that have occurred.

To print the Printer Status Report or Self-Test Report
Product control panel:
Press Setup, select Print Report, select Printer Status or Self-
Test
, and then press OK.

Understand the Printer Status Report and Self-Test Report

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