Software installation suggestions
Verify installation preliminaries
•
Make sure to use the HP software CD that contains the correct installation software
for your operating system.
•
Before installing software, make sure that all other programs are closed.
•
If the computer does not recognize the path to the CD drive that you type, make sure
that you are specifying the correct drive letter.
•
If the computer cannot recognize the HP software CD in the CD drive, inspect the HP
software CD for damage. You can download the device driver from the HP Web site
(
www.hp.com/support
).
Check or perform the following
•
Make sure the computer meets the system requirements.
•
Before installing software on a Windows computer, ensure all other programs are
closed.
•
If the computer does not recognize the path to the CD drive that you typed, ensure
you are specifying the correct drive letter.
Troubleshoot installation issues
123
•
If the computer cannot recognize the HP software CD in the CD drive, inspect the CD
for damage. You can download the device driver from the HP Web site (
www.hp.com/
support
).
•
In the Windows device manager, make sure that the USB drivers have not been
disabled.
•
If you are using a computer running Windows, and the computer cannot detect the
device, run the uninstallation utility (util\ccc\uninstall.bat on the HP software CD) to
perform a clean uninstallation of the device driver. Restart your computer, and
reinstall the device driver.
Check the computer system
•
Make sure that your computer is running one of the supported operating systems.
•
Make sure that the computer meets at least the minimum system requirements.