Troubleshoot installation issues
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- Troubleshoot installation issues
HP Officejet 4500 - Troubleshoot installation issues
HP Officejet 4500 > Troubleshoot installation issues
- Contents
- Get started
- Scan
- Copy
- Fax
- Send a fax
- Receive a fax
- Change fax settings
- Fax over Internet Protocol (FoIP)
- Use reports
- Work with ink cartridges
- Solve a problem
- HP support
- General troubleshooting tips and resources
- Solve printing problems
- The device shuts down unexpectedly
- Error message appears on control-panel display
- Alignment fails
- The device is not responding (nothing prints)
- Device takes a long time to print
- Blank or partial page printed
- Something on the page is missing or incorrect
- Placement of the text or graphics is wrong
- The device prints half a page, then ejects the paper
- Poor print quality and unexpected printouts
- Solution 1: Use genuine HP cartridges
- Solution 2: Check the paper
- Solution 3: Wait a short period of time (if possible)
- Solution 4: Check the print settings
- Solution 5: Check estimated ink levels and replace low or empty ink cartridges
- Solution 6: Print and evaluate a diagnostic report and troubleshoot defects
- Solution 7: Clean the ink cartridges
- Solution 8: Align the ink cartridges
- Solution 9: Replace the problem ink cartridge
- Solution 10: Service the product
- Clean the area around the ink nozzles
- Solve paper-feed problems
- Solve copy problems
- Solve scan problems
- Solve fax problems
- Solve wired (Ethernet) network problems (some models only)
- Solve wireless problems (some models only)
- Basic wireless troubleshooting
- Advanced wireless troubleshooting
- Step 1: Make sure your computer is connected to your network
- Step 2: Make sure that the HP device is connected to your network
- Step 3: Check to see if the firewall software is blocking communication
- Step 4: Make sure the HP device is online and ready
- Step 5: Make sure the wireless version of the HP device is set as the default printer driver (Window
- Step 6: Make sure the HP Network Devices Support service is running (Windows only)
- Add hardware addresses to a wireless access point (WAP)
- Configure your firewall to work with HP devices
- Solve device management problems
- Troubleshoot installation issues
- Understand the Printer Status Report and Self-Test Report
- Understand the network configuration page (some models only)
- Clear jams
- Technical information
- Warranty information
- Device specifications
- Physical specifications
- Product features and capacities
- Processor and memory specifications
- System requirements
- Network protocol specifications (Some models only)
- Embedded Web server specifications (some models only)
- Media specifications
- Print resolution
- Print specifications
- Copy specifications
- Fax specifications
- Scan specifications
- Operating environment
- Electrical requirements
- Acoustic emission specification
- Regulatory information
- FCC statement
- Notice to users in Korea
- VCCI (Class B) compliance statement for users in Japan
- Notice to users in Japan about the power cord
- Noise emission statement for Germany
- LED indicator statement
- Notice to users of the U.S. telephone network: FCC requirements
- Notice to users of the Canadian telephone network
- Notice to users in the European Economic Area
- Notice to users of the German telephone network
- Australia wired fax statement
- Regulatory information for wireless products
- Regulatory model number
- Declaration of conformity
- Environmental product stewardship program
- Third-party licenses
- HP supplies and accessories
- Additional fax setup
- Set up faxing (parallel phone systems)
- Choose the correct fax setup for your home or office
- Case A: Separate fax line (no voice calls received)
- Case B: Set up the device with DSL
- Case C: Set up the device with a PBX phone system or an ISDN line
- Case D: Fax with a distinctive ring service on the same line
- Case E: Shared voice/fax line
- Case F: Shared voice/fax line with voice mail
- Case G: Fax line shared with computer modem (no voice calls received)
- Case H: Shared voice/fax line with computer modem
- Case I: Shared voice/fax line with answering machine
- Case J: Shared voice/fax line with computer modem and answering machine
- Case K: Shared voice/fax line with computer dial-up modem and voice mail
- Serial-type fax setup
- Test fax setup
- Set up faxing (parallel phone systems)
- Network setup (some models only)
- Change basic network settings
- Change advanced network settings
- Set up the device for wireless communication (some models only)
- Understand 802.11 wireless network settings
- To set up wireless communication using the device control panel with wireless setup wizard
- To set up wireless communication using the installer (Windows)
- To set up wireless communication using the installer (Mac OS X)
- Connect the device using an ad hoc wireless network connection
- To turn off wireless communication
- To print a wireless test page
- Reset wireless settings
- Change the connection method
- Guidelines for ensuring wireless network security
- Guidelines for reducing interference on a wireless network
- Uninstall and reinstall the software
- Device management tools
- Errors (Windows)
- Index
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