HP Officejet 4500 - Advanced wireless troubleshooting

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Advanced wireless troubleshooting

If you have tried the suggestions provided in the Basic troubleshooting section and are
still unable to connect to your HP device to the wireless network, try the following
suggestions in the order presented:

Step 1: Make sure your computer is connected to your network

Step 2: Make sure that the HP device is connected to your network

Step 3: Check to see if the firewall software is blocking communication

Step 4: Make sure the HP device is online and ready

Chapter 7


Solve a problem

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Step 5: Make sure the wireless version of the HP device is set as the default printer
driver (Windows only)

Step 6: Make sure the HP Network Devices Support service is running (Windows

Add hardware addresses to a wireless access point (WAP)