Advanced wireless troubleshooting
If you have tried the suggestions provided in the Basic troubleshooting section and are
still unable to connect to your HP device to the wireless network, try the following
suggestions in the order presented:
•
Step 1: Make sure your computer is connected to your network
•
Step 2: Make sure that the HP device is connected to your network
•
Step 3: Check to see if the firewall software is blocking communication
•
Step 4: Make sure the HP device is online and ready
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Solve a problem
•
Step 5: Make sure the wireless version of the HP device is set as the default printer
driver (Windows only)
•
Step 6: Make sure the HP Network Devices Support service is running (Windows
only)
•
Add hardware addresses to a wireless access point (WAP)