Scan defects are apparent
•
Blank pages
Make sure that the original document is placed correctly. Place the original document
face down on the flatbed scanner with the top-left corner of the document located in
the lower-right corner of the scanner glass.
•
Too light or dark
◦
Try adjusting the settings. Be sure to use the correct resolution and color settings.
◦
The original image might be very light or dark or might be printed on colored paper.
•
Unwanted lines
Ink, glue, correction fluid, or an unwanted substance might be on the scanner glass.
Try cleaning the scanner glass. See
Maintain the device
for more information.
•
Black dots or streaks
◦
Ink, glue, correction fluid, or an unwanted substance might be on the scanner
glass, the scanner glass might be dirty or scratched, or the lid backing might be
dirty. Try cleaning the scanner glass and lid backing. See
Maintain the device
for
more information. If cleaning does not correct the problem, the scanner glass or
lid backing might need to be replaced.
◦
The defects might be on the original and not a result of the scanning process.
•
Unclear text
Try adjusting the settings. Make sure that the resolution and color settings are correct.
•
Size is reduced
The HP software settings might be set to reduce the scanned image. See the product
software Help for more information about changing the settings.