If the alignment process fails, make sure you have loaded unused, plain white paper into
the input tray. If you have colored paper loaded in the input tray when you align the ink
cartridges, the alignment will fail.
If the alignment process fails repeatedly, you might have a defective sensor or ink
cartridge. Contact HP support. Go to
. If prompted, choose your
country/region, and then click Contact HP for information on calling for technical support.