Documents are missing or faded
Check the media
The media might not meet Hewlett-Packard media specifications (for example, the
media is too moist or too rough). See
for more information.
Check the settings
The quality setting of Fast (which produces draft-quality copies) might be responsible
for the missing or faded documents. Change to the Normal or Best setting.
Check the original
The accuracy of the copy depends on the quality and size of the original. Use the
Copy menu to adjust the brightness of the copy. If the original is too light, the
copy might not be able to compensate, even if you adjust the contrast.
Colored backgrounds might cause images in the foreground to blend into the
background, or the background might appear in a different shade.
If you are copying a borderless original, load the original on the scanner glass,
not the ADF. For more information, see
Load an original on the scanner glass