Before you call
Call HP support while you are in front of the computer and the HP All-in-One. Be prepared
to provide the following information:
•
Model number (located on the label on the front of the device)
•
Serial number (located on the back or bottom of the device)
HP support
71
•
Messages that appear when the situation occurs
•
Answers to these questions:
◦
Has this situation happened before?
◦
Can you re-create it?
◦
Did you add any new hardware or software to your computer at about the time
that this situation began?
◦
Did anything else occur prior to this situation (such as a thunderstorm, HP All-in-
One was moved, etc.)?