HP Officejet 4500 - General troubleshooting tips and resources

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General troubleshooting tips and resources

NOTE: Many of the steps below require HP software. If you did not install the HP
software, you can install it using the HP software CD included with the product, or you
can download the software from the HP support Web site (



Try these when you begin troubleshooting a printing problem.

For a paper jam, see

Clear paper jams


For paper-feed problems, such as the paper skew and paper pick, see

Solve paper-

feed problems


Power light is on and not blinking. When the device is turned on for the first time, it
takes approximately 12 minutes to initialize it after the ink cartridges are installed.

Power cord and other cables are working, and are firmly connected to the device.
Make sure the device is connected firmly to a functioning alternating current (AC)
power outlet, and is turned on. For voltage requirements, see




Media is loaded correctly in the input tray and is not jammed in the device.

All packing tapes and materials are removed.

The device is set as the current or default printer. For Windows, set it as the default
in the Printers folder. For Mac OS X, set it as the default in the Print & Fax section of
the System Preferences. See your computer's documentation for more information.

Pause Printing is not selected if you are using a computer running Windows.

You are not running too many programs when you are performing a task. Close
programs that you are not using or restart the computer before attempting the task

Troubleshooting topics

Solve printing problems

Poor print quality and unexpected printouts

Solve paper-feed problems

Solve copy problems

Solve scan problems

Solve fax problems

Solve wired (Ethernet) network problems (some models only)

Solve wireless problems (some models only)

Solve device management problems

Troubleshoot installation issues

Chapter 7


Solve a problem