The computer cannot communicate with the product because one of the following events has
The product has been turned off.
The cable connecting the product - such as a USB cable or a network (Ethernet) cable - has
If the product is connected to a wireless network, the wireless connection has been broken.
To solve this problem, try the following solutions:
Make sure the product is turned on and that the
(Power) light is on.
Make sure the power cord and other cables are working and are firmly connected to the product.
Make sure the power cord is connected firmly to a functioning, alternating current (AC) power
If the product is connected to a network, make sure the network is functioning properly. For more
Solve wired (Ethernet) network problems (some models only)
If the product is connected to a wireless network, make sure the wireless network is functioning
properly. For more information, see
Solve wireless problems (some models only)